Refund Policy

Refund Policy

We have a 7-day return policy, meaning you have 7 days from the delivery date to request a return.

To be eligible for a return, the product must be in its original packaging, undamaged, and unused. You must also provide the receipt or proof of purchase.

Return Process

To initiate a return, please send an email to info@catlinkca.com with the subject "Return + Your Order Number." Include the reason for return and photos of the product in its original box. Once we approve your return, we will provide a return address. Please package the product carefully in its original condition and provide the tracking number. Once we receive the package and check the product's condition, we will start the refund process. You will receive your refund in your original payment method within 5-10 days after we receive the product at our warehouse.

Warranty

For issues covered under the manufacturer's warranty, refer to the warranty documentation or contact the manufacturer directly.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

Exceptions / Non-returnable Items

  • Requests made beyond 7 days of receiving the product.
  • Products without original accessories, attachments, or packaging, or not in new condition.
  • Lack of legal proof of purchase, receipt, or invoice.
  • Fault or damage caused by unauthorized use or modification.
  • Damage due to uncontrollable external factors.

We do not accept returns on sale items or gift cards.

Exchanges

To ensure you get what you want, return the item and make a separate purchase for the new item once the return is accepted.

Refunds

We'll notify you upon receiving and inspecting your return. If approved, you'll be automatically refunded within 10 business days. Contact us if more than 15 business days have passed since approval.

We aim to provide high-quality products and exceptional customer service. For pricing inquiries, contact us at info@catlinkca.com We're here to help and appreciate your business.